Reputation Management is an important part of a Hotel’s Marketing effort. A guest’s overall experience is based on many factors, Room size, service quality etc. Hoteligent enables you to quickly react to negative and positive reviews and even evaluates the importance of factors such as cleanliness or room size.
Personal & Cross Selling
On Site Surveys are often cumbersome and guests rarely use them. Hoteligent is integrated in the Wifi Network and every user can give Feedback with two simple clicks. This means real time customer satisfaction tracking and immediate issue resolution. Higher customer satisfaction and interaction are the result.
Guests in house and internet behaviour is valuable information which Hotels can use to understand current trends and business opportunities. Hoteligent utilizes IBM Business analytics software and expertise to develop customized data models that offer unprecedented insights into customers profiles.
All in One Solution
Hoteligent provides real-time reputation management and detailed customer insights, enhancing personal contact in the digital age. Powered by IBM’s Big-Data analytics, Hoteligent offers a complete solution for enhancing customer service, maximizing per guest revenue and identifying new business opportunities.
Hoteligent deploys the hotel’s Wifi-network to automatically collect guest preferences and provide guests with a convenient way to express their satisfaction. The information gathered from social networks, e.g. Facebook, LinkedIn etc., creates a detailed overview of guest characteristics which can be used to offer individualized deals. Tracking and analyzing your guests’ online and on-site activity is a new and effective way of generating valuable Business Intelligence.
The combination and efficient analysis of vast amounts of data is what sets Hoteligent apart from other software in this space. Hoteligent is partnering with the world leader in business analytics and is optimized for the hospitality market. Therefore, Hoteligent provides the complete solution for your Hotel’s data analysis needs and provides the most effective tools to optimise your business operations and strategy.
7336 AR Apeldoorn
+31 650 730 698 / +49 171 148 22 45